Payment options and general terms & conditions
- General terms
- Reservations and payment
- Cruising rates
- The agency’s right to make changes and cancellations
- The traveler’s right to make changes and cancellations
- Obligations of the agency
- Obligations of the Traveler
- Personal information security
- Court jurisdiction
These General Terms and travel regulations are a component part of the Agreement, in other words the sailing voucher, between Delecta Ltd. Castropola 41, Pula (hereinafter: the Agency) and the travel contractor (hereinafter: the Traveler) of the cruise booking.
All the information and terms in the program and these General Terms are binding for both the Agency and the Traveler unless otherwise determined by the Agreement.
Reservations and payment
Inquiries and reservations for cruising routes can be made online, in writing as well as at the offices of partner travel agencies.
By confirming a reservation, the Traveler confirms that he/she is aware of the General Terms and conditions of the cruising services and fully comprehends and accepts these terms which are binding for both the Traveler and the Agency. The Traveler is obligated to provide any information which is required for the reservation process. A deposit is required for reserving a cruising route wherein the amount is determined by the method of payment. The remaining amount must be paid no later than 50-60 days prior to the beginning of the service unless otherwise specified by the terms and conditions (with the exception of payment in installments), with which the Traveler is familiar with upon confirmation of the reservation.
Note for payment by credit card – the amount charged will be expressed in Kuna according to the exchange rate of HNB (Croatian Hantional Bank) on the billing day or in Euro. Dictating one’s credit card number over the phone also signifies that the Traveler fully accepts these General Terms. The amount is stated in KN. All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the HNB.
When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.
According to our General Travel Terms, payment of reservation can be done in 2 ways:
Full payment can be made either by Credit card (VISA, MasterCard, Maestro) or by bank wire transfer, right after booking confirmation or in 2 installments. If you opt for the 2 installments, deposit payment (which is non refundable)is executed right after booking confirmation, and remaining balance is to be paid until the date stated in the booking confirmation.
The price of the cruising route includes the basic services provided in the description of each route and the dates which refer to the reservation. Special services/requests must be made during the reservation process and the organizer is under no obligation to fulfill these requests however they will be taken into consideration.
The rates for the cruising routes are listed in Euros, GBP or US dollars. The Agency reserves the right to change the listed rates (in the event of rates being changed by the service provider or due to the exchange rates). Should rate changes occur prior to the deposit being paid, the Agency is obligated to inform the Traveler of these changes.
In the event that changes in the exchange rate or an increase in other expenses by the service provider which directly affected the cost of the booking, of which the Agency was not and could not have known or been aware of, occur after a reservation has been confirmed, both parties confirm that the Agency has the right to raise its prices, no later than 20 days prior to the cruising trip. Should the number of people in a reserved cabin exceed the number indicated on the travel documents (voucher), the service provider has the right to withhold services for unannounced travelers or to allow all of the unannounced travelers and request additional payment on the spot.
The agency’s right to make changes and cancellations
Agency acts solely as a sales agent for the Cruise Line / Ship Owner. Agency Ltd. and/or the cruise line and/or their ground agents will not be responsible for any loss, injury or damage to a person, property, or otherwise in conjunction with any accommodation, transportation, or other services resulting, directly or indirectly from acts of God, dangers incidental to the sea, fire, breakdown in machinery or equipment, or from any causes beyond the company's control; and the company will not be liable or responsible for any additional expenses or liability sustained or incurred by the passenger as a result of the foregoing clauses. Every effort will be made to adhere to the itinerary as stated; however, due to the schedule changes beyond organizer’s control, we reserve the right, without prior notice, to change routing or alter shore excursions in the best interest of all passengers aboard the ship and with regard to the safety of the vessel.
The traveler’s right to make changes and cancellations
In the event that the Traveler wishes to change or cancel a reservation, he/she must do so in writing (by e-mail, mail or fax).
Deposit is non refundable.
Should the Traveler wish to make any changes less than 50 days prior to the beginning date, assuming that these changes can be made, these changes are then regarded as a cancellation of the reservation according to the terms mentioned below and a new reservation is entered automatically.
If a reservation change is not possible and the Traveler gives up the confirmed reservation, the cancellation terms listed below apply.
For fixed confirmed reservations for cruising routes, the date on which the written cancellation is received represents the basis of the calculation of costs as follows:
* up to 50 days prior to the cruise commencement - loss of deposit
49 - 21 days prior to the cruise commencement - 50 % of the cruise rate
20-0 days days prior to the cruise commencement - 100 % of the cruise rate
If the Traveler did not use certain services that were made available to him/her during the sailing route due to the fact that he/she ended the trip earlier or other unpredictable reasons, the Traveler does not have the right to seek a partial refund of the full amount paid.
The Agency recommends acquiring a travel insurance package.
Obligations of the agency
The Agency is responsible for providing services as well as selecting the service provider while respecting the rights and interests of travelers in accordance with the traditions of the tourism industry.
The Agency will fulfill all the abovementioned obligations as described except in circumstances beyond its control. The organizer can cancel a trip as the result of the minimum number of required passengers not being met only if he/she provided the minimum number of passengers in the description of the cruising route and adhered to the date by which he/she was obligated to inform the passengers of the cancellation.
In the event of a cancellation, travelers must be notified no later than 7 days prior to the beginning date of the route.
If the organizer comes to the realization that the minimum number of required passengers has not been met prior to the abovementioned deadline, he/she is obligated to notify the passengers in which case the passengers are entitled to a full refund. The Traveler also has the opportunity of accepting an alternative route provided that the Agency is able to offer such an alternative.
Delecta Ltd. reserves right to change the vessel provider in case that contracted services are not supplied according to previously agreed standards.
Obligations of the traveler
All Travelers must be in the possession of proper travel documentation at the time of embarkation, including any visas that may be required. Travelers are advised to consult with their travel agents and/or appropriate governmental agencies in this respect.
Traveler shall indemnify Ship owner/ Agency for any fines or penalties imposed on Ship owners by any government, governmental agency, port authority, health, immigration or customs & excise authorities.
Ship owners/ Agency shall not be liable for any loss, damage, delay etc. in connection with the passengers’ missing or invalid travel documentation.
The Traveler warrants that he / she and those travelling with him / her are fit to travel at the time of embarkation and is required to notify Agency of any physical disability or medical condition which may require special assistance during voyage.
Failure to do so will release Ship owners and/or Agency. from any liability for loss, damages or other compensation arising from such disability or condition. Ship owners reserve the right to require that any Traveler who is not self-sufficient, travel with a companion who shall take responsibility for any assistance needed during the voyage and in case of emergency.
Travelers who are more than 28 weeks pregnant and children under 6 months are not permitted to travel. Minors under 18 years of age cannot travel alone and must be accompanied by and accommodated near an appropriate adult accepting responsibility for their well being and conduct. The ship is not suitable for wheelchairs. Master of the vessel reserve the right to refuse passage or to confine any Traveler whose physical or mental condition or behavior is, in Master’s opinion, constituting risk to Travelerss own well-being or that of any other Traveler or crew member.
If the Traveler does not follow these regulations, he/she will be held responsible for any expenses or damages. By confirming a reservation, the Traveler is obligated to pay the service provider on the spot for any damage(s) he/she may have caused.
Personal information security
The Traveler provides personal information of his/her own free will. Personal information is required for processing requested services. The same information shall be used for inter-communication.
The Agency is under obligation that the personal information of the Traveler will not be taken out of the country or given to a third party except for the purpose of carrying out requested services.
The personal information will be kept in a database in accordance with the Management’s decision on the method used for collecting, processing and securing personal information. With the acceptance of these General Terms, the Traveler gives permission for his/her personal information to be used for promotional offers of the Agency.
Should the services in the offer not be provided in a quality manner, the Traveler has the right to file a complaint for paid services that were not provided.
Any complaints, problems or claims which may arise during the voyage must be raised by the Traveler immediately at the time with a representative of Ship owners, i.e. Cruise Director and/or Master of the vessel and must be notified in writing as soon as possible, at latest 14 days since arrival by email at firstname.lastname@example.org or by post at: Delecta Ltd., Castropola 41, 52100 Pula, CROATIA
The Traveler is obligated to cooperate with the Agency as well as with the service provider in a well-intentioned manner so that the cause of the complaint can be resolved.
Should the Traveler not accept the proposed solution which corresponds with the service rendered on the spot, the Agency is not obligated to take additional complaints into consideration (should an adequate alternative exist on the boat in question the Traveler is obligated to accept the alternative).
The Agency does not take into consideration complaints having to do with events or programs that are not part of the cruising route (construction work, the cleanliness of beaches, the condition of buildings nearby, climate conditions, noise and the like).
The Agency shall only take into consideration those complaints which are received within the 14-day deadline.
The highest amount of compensation per complaint can amount to the complaint portion of the service and cannot encompass the used portion of the service or the total amount of the service. This excludes the Traveler’s right to be compensated for ideal damages.
The Agency cannot be held responsible for climate conditions, cleanliness, and the temperature of the sea, or crowds, as well as similar situations and events which can result in the dissatisfaction of travelers and are not a direct result of the reserved cruising route.
Should a traveler not be satisfied with the manner in which his/her complaint was handled, he/she has the right to judicial arbitration. The Traveler and the Agency will aim to settle possible law suits in the application of this Agreement and if an agreement cannot be reached the issue will become subject to the decision of the Pazin Court jurisdiction, under the authority of the laws of the Republic of Croatia.